Facebook: deactivated, not deleted or contact the help desk

Saturday, December 20, 2008

(2) Comments

After finally managing to convince a friend of mine who lives in Dublin to get on Facebook (primarily in order to stay in touch), low and behold I discovered that she quietly vanished off the face of Facebook. I didn't get a notification about that...

Previously I was told that disappearing from this social network site is not as easy as joining it and I was presuming that deletion of one's account is not possible. Deletion for users indeed is not possible. But deactivation is.



And you must love Facebook for the possible options given:

I don't feel safe on the site.
I spend too much time using Facebook.
I have another Facebook account.
This is temporary. I'll be back.
I need to fix something in my account.
I don't understand how to use the site.
I receive too many emails from Facebook.
I don't find Facebook useful.
Facebook is resulting in social drama for me.
Other [please explain further].


Unlike Facebook, MySpace allows to cancel the account and in that case the cancellation is irreversible.

So I had two news for my friend: firstly, she indeed became invisible. Yet, secondly, the traces were still there...

However, complete deletion of one's profile is possible, although one has to contact Facebook on that. Before that (and before the deactivation) it is requested to remove any profile content distributed on Facebook: sent and received messages, friends, comments/posts on all of your walls, comments/posts on other peoples walls, all your photos, you will have to leave all the networks and groups, transfer the admin rights to someone else, clear every last bit of information from your profile. Then contacting Facebook and if no traces are left - voila, you will be deleted. At least that is what it sounds, I wonder if anybody has experiences with this.

One of the reasons I came across deactivation/deletion matters was because I was looking whether it was possible to restrict one's profile to being visible only to friends as my newbie Facebook friend was getting worried about privacy. I told her that the Internet is the wrong place to be if one is after privacy, yet it seems that Facebook is flexible enough - it is possible to make one's profile/basic info/personal info/status updates/friends less accessible to the general lurker audience - even though one needs to research a bit on that as an average Joe 6 pack might not find it that easy.

On the other hand, I was wondering about the photos with me on other people's albums - these are out of my control. Vanishing nowadays has become quite complicated...

My conclusion so far is that there is plenty of gossip around about SNS, which is oftentimes based on customised settings, and the only way to come up with answers is to look for them.

I'm thinking whether I can convince my friend to come back... Not that Facebook is the love of my life, but I'd like to see my friend more often. At least on Facebook.
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2 Responses to "Facebook: deactivated, not deleted or contact the help desk"

Anonymous said :
December 20, 2008 at 3:11 PM
This reflects my observation, too. With increasing options and privacy settings increasing responsibility does seem to come along. Yet, users often appear to be careless about the control they actually hold. Instead rumours about Facebook's 'evil' intentions persist and blaming a virus or mysterious mechanisms is more often than not the excuse when things go wrong. From my point of view, there is a whole range of discourses underlying: we currently witness an attitude that used to be perceived as desirable in the offline world as it made citizens ideal agents in a nanny state. With the shift towards constant and multiple self-representation on a highly visible and traceable level, the problems with that become all too visible...my latest post on trust discusses this in another context too.
http://britbohlinger.wordpress.com/
Lina said :
December 21, 2008 at 10:46 PM
As for the trust issue you touch upon in your post, I think it is quite an old one and in my opinion the relationship with it will always be twofold, with some - overoptimistic (i.e. Howard Rheinhold) and others - rather critical (i.e. Geert Lovink spares no critique on current blogosphere saying that it is oftentimes more concerned with extending the blogroll and receiving more pageviews rather than improving the content). Although I think you are focusing on corporate blogs in this case and my interest is more on individual blogging and I am thinking how it could maintain quality in the face of expanding corporatism in the network culture: SNS, blogs, etc. The growing amount of applications on Facebooks and greetings from their creators rather than my actual friends is worrying me.

As for privacy issues, I think that many of the discourses evolving around the matters on new/social media should shift the emphasis from privacy issues and blame game as they could potentially trap us. Of course, privacy is pertinent and in my view many of the members of Facebook are not aware of the visibility customary settings allow to lurkers, but it seems to me that there's too much witch-hunt going on instead of efforts to trigger new discourses.

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